I forgot my password
If you have forgotten your email to login or password you only have to access to "My Account" or "Login".
These links are located at the top of any section of our website, once inside, on the right side is a link with the following question: ¿Forgot your password ? Then, you just need to click on this link and enter the email with which you registered and you will receive your password at your email.
If you have any problems to recover your password or can not remember your mail contact us by email or call us at 977 316 135.
¿How to change my personal data?
To change your personal data or addresses, you only have to access at "My Account" at the top of any section of our website and enter your email and password and then login.
Once inside, at the menu on the left you can manage everything about your data, billing, shipping addresses and passwords.
If you have any problems to modify your data please contact us by email or call us at 977 316 135.
¿In what countries sells totvi.co.uk?
Spain: we deliver your order in the peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla.
European Union: We serve your order in the following countries: Austria, Belgium, Netherlands, Luxembourg, Denmark, Finland, France, Greece, Ireland, Italy, UK, Portugal, Sweden, Norway, Switzerland.
¿Should I buy a minimum of bottles?
No, in our shop there is no minimum order, however, we like to inform you that if you buy bottles per box or multiples of 6 the shipping cost per bottle is reduced, since the sections of transport are in sections of 10 kg .
You can see more information about this topic in our section: Transport, information and shipping costs
¿How do I pay for my purchases?
In www.totvi.co.uk you can pay in different ways:
- With your credit card (it links to the secure server of BANC SABADELL). We used the bank's computer system so that the data of your credit card travel encrypted directly to the secure server of Banc Sabadell
Neither we nor anyone can access the data, so that the payment is totally secure. - With PayPal, Method recognized international payment system, which will require that you create an account and indicate to the server the data of your card.
- Bank transfer / income: If you still do not like to give card data, you can also make payment by bank transfer to the following account
Banco: BANC SABADELL
Titular: Jaume Sabaté Rodríguez
Nº Cuenta: ES03 0081 1737 6600 0102 2010In this case you must indicate your name or email in the sender of the transfer so that we can know that is you and not someone else who makes the transfer.
It is also important to send us a receipt via email: atcliente@totvi.co.uk
¿What is the delivery time of the order?
Delivery time for orders with destinations of the peninsula is between 1-3 working days. Balearic Delivery time 2-5 working days
For the Canary Islands, Ceuta, Melilla and Gibraltar, delivery time will be 6-10 working days.
For orders to Europe the delivery time is between 2 - 5 days.
If there were no stock of any product and occurred a delay in delivery time we would contact you quickly
¿How to know in which state is the order?
To know in what state is your order you only have to access the client area with your usual email and password, and log in.
This area can always be accessed from the top of our page where it says my account.
Once logged, you will be at the client panel, where you will see your last orders and on the right side after the details of each order you could see the different states:
- Redsys · Payment made: when you have placed an order and you have chosen credit card payment, and this has been satisfactory.
- Outstanding: it occurs if you have chosen payment by bank transfer or deposit account, and we still don’t have the confirmation of the payment.
- Preparing your order: is activated when payment has been confirmed either by credit card or bank transfer.
- Sent: The order has left our warehouse and is in the transport agency, when your order get this stage, you receive an email by our transport agency. In this mail it will also provide a link on the website of the carrier where you can always see the state of your order.
You can see more information about this topic in our section: Transport, information and shipping costs
Delivered: The order is delivered on arrival
¿What happens if a bottle breaks during transport?
If a bottle breakage occurs during transport, we will make efforts to recover the order and re-ship the products.
If when you receive your order you detect humidity in some box and think there may be some bottle broken you should write down on the delivery note at the time of reception, so that we can manage the issue with the insurance.
Then contact us to resolve the incident.
I am looking for a product and I can not find it
If the product you are looking for is available in our store you can find it by browsing our menu more quickly and accurately in our search form, located on the top right.
Keep in mind if you are writing well the product you are looking for, in some cases can write only part of the name to try to locate better, or try to search it by the name of the winery, grape or name.
If you have any trouble finding the product contact us by email and we will reply as soon as possible.
¿Do they have rates for shops or restaurants?
We haven’t rates for shops or restaurants, because we have a very competitive prices.
However we can make a budget if it is a specific request from certain volume. Contact us
¿Can I return a product or bottle?
In the case of the products we sell food-character
These are: wines, sparkling wines, spirits, beers and gourmet products (oil, olives, nuts, jams and honey)
If the product you have received is defective or is unable, you can return it and we will replace with a new product. To carry out this change is necessary for us to return the product as you have received it, in the case of bottles, covered with the original cork so we can confirm the defect.
Once we confirm the default we will add the same product to your next purchase or send it back if only bought one.
Bottle or defective product should be returned within a maximum period of 30 days from the date you received the order.If you want to return a product because they do not meet your expectations, and has bought more units, you can return the remaining units at our store address indicated below, within a maximum period of 15 days. Once we receive and check that the bottles are in the same state in which we've sent, we will return the full amount thereof, including the proportional part of the initial consignment. Discounting in this case the costs of returning the product. Link to our withdrawal form
In the case of the products we sell non-food character
These are: climate cabinets, wine racks, leather boots, wooden barrels, stainless steel tanks and wine accessories
In case of defective product, we will repair, replacement, price reduction or termination of the contract.
Our shop responds faults that become apparent within two years from delivery.
The consumer and user must inform the seller of the lack of conformity within two months after he has knowledge of it.
If the product does not meet your expectations, you can return the product to the address of our shop, within a maximum period of 15 days. Once we receive the package and check that is in good condition, we will reimburse you the cost of the order. Discounting in this case the return costs, 10% in respect of product return. Link to our withdrawal form
I want to read your privacy policy and cookies
No problem, at the bottom of any area of our website are always links to our Privacy and Cookie Policy