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¿Who we Are wineshopspain.com?
WINE SHOP SPAIN, is the name of online shop from Vinateria Tot Vi, a specialized wine store in Reus
The year 2007 saw the birth of www.totvi.com, an online store specializing in wine that aimed to embrace the new Internet era. 'Adapt or die,' was the goal as it launched to offer its customers the best wines and service, this time on the web. It began with just a few references on its pages, which gradually grew to over a thousand today.
Currently, the extensive catalog of totvi.com offers wines for all palates: white, rosé, or red wines made in various Designations of Origin. Young wines or aged and reserve wines; crafted using traditional viticulture or following the new organic trend. From major brands to small producers, offering endless possibilities to bring the best wines of the country closer to the consumer.
But it doesn’t stop there—the list of available products continues to grow with a wide selection of sparkling wines produced in the country. Vermouths, typical of the Reus area, liquors, and spirits also have a prominent place on the website.
It’s not just about beverages; the focus on local and nearby products has expanded the inventory to include items like olives, nuts, jams, and honey, among many others.
A comprehensive website where you can browse through different sections, preferences, and tastes to find the product you’re looking for.
Customer Service: Our Experience, a Seal of Quality
totvi.com has its roots in a physical store founded in 1985 in Reus, beginning as a family project aimed at bringing the best wines of the region to the city’s residents. Over thirty years of experience where customer care and closeness have been a cornerstone of the company. Today, the second generation continues to uphold the essence with which the store was opened.
With these foundations, the totvi.com team is always at your complete disposal. Communication channels have expanded: email, phone, or WhatsApp. Multiple channels with extended hours to assist you throughout the buying process.
From choosing wines—where you can be guided and assisted by the professional team at totvi.com—to discussing price, type of wine, grape, or Designation of Origin. Tell us what you like, and we’ll offer you several options, or simply let yourself be advised by our offers and new arrivals to discover new flavors.
Once you’ve chosen your products, we’ll help you with the final steps of the purchase process. If your order is a gift, let us know so we can prepare it accordingly. Likewise, we offer multiple payment options so you can choose the one most convenient for you.
Fast and Secure Deliveries
An essential part of the purchasing process is the delivery of orders. Our primary premise is to deliver products securely and as quickly as possible.
This process starts in our store, where we meticulously prepare packages and adjust bottles to minimize the risk of breakage.
Once the product leaves our facilities, we rely on the best transport companies in the market to offer efficient service.
Regular tracking of packages in transit allows us to know the status of orders at all times. It also enables us to anticipate potential issues and act quickly when there’s an inconvenience.
Similarly, our customers can track their shipment on the transport companies’ websites, knowing the status of the delivery from dispatch to arrival at its destination.
However, occasionally there might be breakages. totvi.com will take care of retrieving the damaged package and preparing a new shipment. Likewise, if the product doesn’t meet customer expectations or arrives with any defect, let us know so we can resolve it as quickly as possible.
Thank you for trusting us,
